ITIL Helpdesk
Worldwide ITIL is the leading standard on how to organize IT Support processes and also in the Russian market ITIL is growing very fast. RedRoxx Technologies delivers ITIL Helpdesk solutions to the Russian market as representative of OmniNet, the German supplier that created OmniTracker.
While providing similar extensive functionality as large players like HP ServiceDesk and Remedy, OmniTracker distinguished itself as:
- The most flexible ITIL Helpdesk system in the market today
- Very easy Configuration, Administration and Installation
- Very cost-effective for both small and large organizations
- Release compatible (guaranteed by contract!)
The ITIL processes in OmniTracker follow ITIL definitions and as a result of this, OmniTracker is a this moment being certified for 6 ITIL processes by Pink Elephant in the United States.
The OmniTracker ITIL template supports:
- Incident management
- Problem management
- Change management
- Release management
- Service Level Management
- Configuration management (read more >>)
Further the OmniTracker ITIL template provides:
- Action Management
- Project Management
- Links to the Financial Management template and the Prince2 Project Management template
OmniTracker standard supports three different types of clients:
- Windows based
- Web based
- Mobile Devices
back
