Why choose OmniTracker as your ITIL Helpdesk?

You choose OmniTracker for the following reasons over any other product in the market today:

1- Established client base worldwide
2- Flexibility and Extendibility
3- Ease of Use and Administration
4- Pricing
5- Release compatibility by contract
6- Superior Performance

1- Established client based worldwide
There are over 10.000 concurrent users of OmniTracker in use at installations worldwide ranging from 5 concurrent users to over 600. OmniNet, the supplier of OmniTracker, is a very solid German company that in a few years has grown as the major challenger of the market leader Remedy.

2- Flexibility and Extendibility
Due to the architecture of OmniTracker (which is completely built upon an extendable XML scheme)  the application can be extended and modified without any limit. After a 3 day training clients can apply these changes themselves, without the usage of external consultants. For clients that do not want to make changes themselves, RedRoxx off course offers the full set of services in Russia to support you.

3- Ease of Use and Administration
OmniTracker consists of a single application, developed by a single company. Specific elements like Inventory Scanning or Reporting are implemented by an integration with tools of leading and specialized vendors. After a 3 day training administrators are capable of System Administration and even making adjustments like:
      - Adding Fields (in the database and on forms)
      - Changing Process Flows
      - Changing Authorizations and escalations
      - Changing and Adding Views and Filters
This ease of use ensures you as a client can make minor (or large) changes yourself, preventing you from ending up with a solution that needs continuously consultancy support from your provider, slowing down your processes and increasing your costs.

4- Pricing
OmniTracker is very cost effective for small, medium sized and large companies. Existing implementations range from 5 concurrent users to over 600. Licenses are up to 50% cheaper to the leading tools, while offering the same functionality and superior ease of use. Licensing is based on concurrent users and elements can be purchased separately or in cost effective packaged solutions.

5- Release Compatibility by contract
OmniTracker is not only more cost-effective when purchasing the initial license, but also when using OmniTracker there are relevant cost benefits. OmniTracker is by contract Release Compatible and often it is more cost effective to migrate to OmniTracker than upgrading the version of your current solution.

6- Superior Performance
OmniTracker outperformce most existing ITSM solutions and is often used in high performance Call Center environments. Usage in Call Centers puts very severe requirements on performance, much more than in traditional ITSM environments, and therefore OmniTracker needs to have excellent performance.

OmniTracker is originally an ITSM solution, but due to its flexibility also used in many other areas, like:
     - Project Management
     - CRM
     - Contract Management
     - Financial Management
     - Defect Tracking
     - Call Centers
     - Etc.

Let us join in your tender and see yourself!