24x7 Performance Monitoring

Even while most companies have low-level infrastructure monitoring set-up, over 75% of all performance or availability problems are reported by end-users, before they become visible to IT (source: Forester). Tools like HP Openview or Tivoli provide a lot of relevant information, but for end-to-end monitoring of your applications and of your client satisfaction this is not sufficient.

The latest approach in Monitoring therefore focuses on what is the single most relevant metric available: the End-User-Experience. By continuously monitoring the End-User-Experience of your vital applications from all your office locations, you have a relevant and measurable metric that includes the performance of your entire relevant infrastructure, servers, databases, networks and client applications. Using End-User-Experience makes sure you will see problems before your end users do and most of the time even before they are affected.

RedRoxx Technologies uses Compuware’s Vantage suite to set up both agent-based or agentless End-User-Experience Monitoring, providing your IT Department with:

•  Meaningful and measurable Service Levels, based on the experience of your client, the end user.
• A single Dashboard for Monitoring all your applications and infrastructure, including all the metrics from your existing low-level infrastructure monitoring
• Deep drill-downs into problem transactions for troubleshooting, whether they occur on the client, in the network, on server level or in the database. If for example your SAP application slows down because of congestion on the network, your IT staff will be alerted about it even before your end-users find out. They will also immediately see why SAP slows down and who is generating this traffic.
• The ability to predict realistic SLA values for new applications or new releases, taking into account your current infrastructure.

Setting up End-User-Experience will transform your IT Department from a fire-fighting brigade into a pro-active IT Department that is completely in control.

Please read more about End-User-Experience Monitoring >>