End-User-Experience Monitoring

RedRoxx offers together with Compuware the world's leading End-User-Experience Monitoring solution for all your critical applications and all your office locations.

IT administrators and operations managers face an increasing challenge ensuring applications are available and perform at acceptable levels. Systems and applications become ever more complex, users more demanding, the financial impact of downtime or performance degradation bigger and bigger. ClientVantage provides an alternative to hit-or-miss methods by getting to the right information automatically. It provides diagnostic data to narrow down the cause of application performance problems so IT teams know where to look, even before problems affect end users.

ClientVantage offers four proven methods that address different types of end-user monitoring needs. These methods are complementary and are often used in combination with each other and other Vantage solutions:

• Passive, Agent-less Monitoring
• Active, Agent-Based Monitoring
• Passive, Agent-Based Monitoring

Passive, Agent-less Monitoring
Agentless monitoring measures the application response times experienced by every user of every application. It passively collects data from anywhere in your network from an easy-to-maintain centralized location. Agentless technology analysis all the TCP-IP traffic in your network and relates this to application transactions. Compuware is the world leader in the field of agentless technology and has many successful implementation with leading clients worldwide.

Another big advantage of Agenless technology is that it does not depend on agents that require scripting, thus reducing the workload for the IT department, as maintaining many scripts can be a serious workload. 

Active, Agent-Based Monitoring
Just like agentless monitoring, Active monitoring lets you gauge the response times for key business applications against established thresholds using dedicated workstations that replay scripted transactions. Active agents represent predictable users in a known environment performing measurements at scheduled intervals, therefore, providing "control" measurements. While Passive Monitoring only registers transactions when they are present, Active Agents create some traffic themselves, thus providing the possibility also to measure during non-office hours.

Passive, Agent-Based Monitoring
Passive monitoring captures response times for specific transactions, monitors workstation health and captures detailed system information when workstation applications fail. You get hard data about the transaction and all other factors on the workstation that could affect the transaction. This information helps you speed and focus problem analysis and correction.