CRM systems are being used in many different situations, in many different industries and for many different sized companies. Therefore choosing the right solution for your organization depends on many factors, like:

• KPI's for your CRM solution
• Functional Requirements
• Skill level of the end users of the CRM system
• Size of the company
• Etc.

At RedRoxx Technologies we realize that any client has specific needs and therefore will be looking for a specific solution that fits these needs. There is also a risk in this, as CRM systems are not always very flexible and adjusting them to your specific needs may lead to a large scale project, performance degradation anddifficulties meeting the project timeline.

To overcome these dificulties we therefore offer our clients:

• Business Analysis before making a decision which CRM to choose
• Advice on which CRM to choose
• A cap-analysis between the client requirements and the basic functionality of the CRM solution choosen

In most cases we recommend clients to limit the number of changes in the initial phase and add some of the new functionality only after they first started using the CRM system.

RedRoxx has experience in delivering CRM solutions for many different types of organizations, including:

• Service Organizations
• Call Centers
• Marketing & Sales

We have installed in Russian solutions based on Siebel, OmniTracker and EasyCRM, our in-house developed low-cost salesdatabase.