OMNITRACKER
Omnitracker is a professional helpdesk, service management, CRM and "Action and Request" tracking system, which is applicable to a wide range of different service organisations and applications, and can be adapted very quickly, easily and economically to suit the customer's systems and business processes.
OmniTracker is based on the idea that any Service Organization is based on the same processes, regardless whether this organization is an IT Helpdesk, a Call Center a Sales organization a Software Development or Test Team. All these activities require:
- The storing of Data
- Interfaces based on Email, Internet, Fax, Telephony, etc.
- Workflows
- User Authentication and different Access Rights
- Escalations and Automated Notifications
- Flexible Reporting
Therefore, OmniTracker is an 'open Tracking System' that provides all these basic functionalities, while enabling companies to build their Business Processes in OmniTracker with the use of 'Templates' that can be simply uploaded into OmniTracker. Clients can choose to work with existing templates, like:
- Service Desk template
- IT Helpdesk template (based on ITIL)
- CRM template
- Project Management template (based on Prince2)
Clients also have complete freedom to build their own templates.
Strong points of OmniTracker:
- Extremely flexible solution
- Very easy configuration, installation and administration
- Very cost effective for both small and large organizations
- Guaranteed release compatible (by contract)
- Multi-Lingual, including Russian
OmniTracker can be demonsrated by us at your office or we can do an online demonstration of 1 hour, showing you all the highlites of OmniTracker. After this demonstration we will on request provide you with a two weeks trial version.
Contact us for demonstration of OmniTracker >>
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